Townsville City Council Call Centre First Call...
Townsville City Council is committed to providing our customers with the highest standards of customer service, including the management and processing of requests for service.
This dataset includes the number of requests for service (CRM) raised and closed, and the percentage of calls resolved at first point of contact.
Data Dictionary
| Column | Type | Label | Description |
|---|---|---|---|
| Week Ending | text | ||
| CRMs Raised | text | ||
| CRMs Closed | text | ||
| First Call Resolution | text |
Additional Information
| Field | Value |
|---|---|
| Data last updated | May 8, 2024 |
| Metadata last updated | May 8, 2024 |
| Metadata last updated | May 8, 2024 |
| Created | unknown |
| Format | XLSX |
| License | Creative Commons Attribution 4.0 International |
| Datastore active | True |
| Datastore contains all records of source file | False |
| Has views | True |
| Hash | 04307ebe2f32d3415124666c0889a21b |
| Id | 73c63b1f-d9a2-449a-84c6-146c892e0192 |
| Mimetype | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| Package id | 582420a0-62bf-4a28-ac26-eb09363935f9 |
| Position | 2 |
| Size | 24.6 KiB |
| State | active |
| Url type | upload |
| Zip extract | False |
| Media type | unknown |
| Size | unknown |
| Has views | True |
| ID | 73c63b1f-d9a2-449a-84c6-146c892e0192 |
| On same domain | False |
| Package ID | 582420a0-62bf-4a28-ac26-eb09363935f9 |
| State | active |
| URL type | upload |