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Townsville City Council Customer Request Management – Request for Service
Townsville City Council is committed to providing our customers with the highest standards of customer service, including the management and processing of requests for service.... -
Townsville City Council Kerbside Collection
The Townsville City Council Kerbside Collection service provides residential properties with one collection per year. To access the service residents can make a booking through... -
Townsville City Council Community Engagement Have Your Say Townsville
Townsville City Council welcomes you to participate and have your say on a range of projects and initiatives in our community. Your feedback will contribute to shaping our city,... -
Townsville City Council Call Centre Volumes and Response Rates
Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of... -
Townsville City Council Animal Complaints
Animal Complaints received by Townsville City Council from 2013 to 2024 including animal type (cat/dog), complaint type, suburb and local government electoral division. Dataset... -
Townsville City Council Water Wastewater and Waste Service Metrics
Council’s performance against set targets for the delivery of water, wastewater and waste services. Reported quarterly and by financial year, and monthly for current financial... -
Townsville City Council Library New Membership
New library membership by library branch, including home and mobile library service. -
Townsville City Council Library Current Membership
Current library membership by library branch, including home and mobile library service. -
Townsville City Council Library Branch Visits
Library branch visits by library branch. -
Townsville City Council Library Loans and Returns
Library circulation statistics including loans, renewals and returns. -
Townsville City Council Library Digital Loans
Library digital circulation statistics including eBooks, eAudiobooks, Comics, Film and Online Magazines. -
Townsville City Council Library Public Internet Usage
Library public internet usage including number of users, hours and average time per session. -
Townsville City Council Library Programs
CityLibraries provides programs, activities and services for everyone in the Townsville community including book clubs, storytime, lectures, computer classes and child... -
Townsville City Council Waste Diverted and Landfilled
Waste received at Council waste facilities and diverted or sent to landfill by material type. -
Townsville City Council Animal Registrations
Animals Approved or Registered with Townsville City Council in 2024. Includes Cat Approvals and Dog Registrations with animal type (cat/dog), breed, sex, desexed, suburb and... -
Townsville City Council We Love our Libraries Survey 2020
The We Love our Libraries Survey 2020 was an online survey looking at how locals use their libraries so Townsville City Council can better understand what residents’ library... -
Townsville City Council COVID-19 Social Impact Assessment Survey
Townsville City Council conducted a COVID-19 Social Impact Assessment Survey to measure how our community was being impacted by COVID-19 and to inform the economic, human and... -
Townsville Street Library Locations
One of the key Community Recovery initiatives for 2020 has been Street Libraries. A Street Library provides a publicly accessible space for sharing books and 100 have been... -
Townsville City Council Love our Libraries Survey 2018
The Love your Libraries Survey was part of the Townsville City Libraries' review to ensure the services were aligning with community needs. Community members were asked to... -
Townsville City Council Food Organics Garden Organics
Townsville City Council has launched a trial organics collection service. As part of this trial, approximately 1,500 households across Townsville have received either a new Food...