{"help": "https://data.gov.au/data/api/3/action/help_show?name=package_show", "success": true, "result": {"archived": false, "author": "opendata@tmr.qld.gov.au", "author_email": null, "contact_point": "opendata@tmr.qld.gov.au", "creator_user_id": "c2fbbe4a-4ba0-4945-808b-67454605a4cf", "duplicate_score": 2, "geospatial_topic": [], "id": "a0a76e85-4288-4b77-bc86-07860b1210d9", "isopen": false, "license_id": "cc-by", "license_title": "Creative Commons Attribution 3.0 Australia", "license_url": "http://creativecommons.org/licenses/by/3.0/au/", "maintainer": "opendata@tmr.qld.gov.au", "maintainer_email": "opendata@tmr.qld.gov.au", "metadata_created": "2025-11-11T12:17:49.587921", "metadata_modified": "2025-11-11T12:17:52.835621", "name": "daily-complex-licence-enquiries-last-month", "notes": "Daily complex license enquiries through the call centre enquiries for last month.", "num_resources": 2, "num_tags": 3, "organization": {"id": "cff307ee-320a-41eb-a4ef-187ff65563ab", "name": "transport-and-main-roads-queensland-government", "title": "Transport and Main Roads", "type": "organization", "description": "Harvester for Queensland Gov  Open Data", "image_url": "", "created": "2025-08-19T01:40:19.659239", "is_organization": true, "approval_status": "approved", "state": "active"}, "original_harvest_source": {"site_url": "https://www.data.qld.gov.au", "href": "https://www.data.qld.gov.au/dataset/daily-complex-licence-enquiries-last-month", "title": "Queensland Government"}, "original_name": "daily-complex-licence-enquiries-last-month", "owner_org": "cff307ee-320a-41eb-a4ef-187ff65563ab", "private": false, "promotion_level": "0", "remote_last_updated": "2022-06-22 00:02:47.427339", "spatial": "Queensland", "state": "active", "temporal_coverage_from": "2014-06-25 06:42:01.657857", "title": "Daily complex licence enquiries last month", "type": "dataset", "unpublished": false, "url": "", "version": "1.0", "extras": [{"key": "harvest_object_id", "value": "53ababef-e9cb-420e-9189-512cb8535c07"}, {"key": "harvest_source_id", "value": "3d875b1b-262a-46a4-80e8-414052cd07d5"}, {"key": "harvest_source_title", "value": "Queensland Government"}], "resources": [{"cache_last_updated": null, "cache_url": null, "created": "2014-06-25T06:44:45.654118", "datastore_active": true, "datastore_contains_all_records_of_source_file": false, "description": "Daily call statistics (such as call counts, talk times, wait times, levels of service) for the complex licensing enquiries for each work day last month. \r\n\r\nCalls are captured in this dataset if a customer has called 132380 or 132390 and they select an option related to generic licensing such as change of address, but end up being returned from the Smart Service Queensland call centre to the TMR call centre for further enquiries related to a complex licensing enquiry.\r\n\r\nThis data set also includes customers who call 13QGov (137264) with a licensing enquiry. \r\n", "format": "CSV", "hash": "f112109c6310fe452c194222ceb41193f38b555c", "id": "e32ced42-dbe3-42be-863b-850fab599afd", "last_modified": "2014-06-25T06:44:46.764872", "metadata_modified": "2025-11-11T12:17:49.574990", "mimetype": "application/octet-stream", "mimetype_inner": null, "name": "Daily complex licence enquiries last month", "package_id": "a0a76e85-4288-4b77-bc86-07860b1210d9", "position": 0, "resource_type": "file", "size": null, "state": "active", "url": "http://www.tmr.qld.gov.au/~/media/aboutus/corpinfo/Open%20data/n/132380DailyLicenceCallsfromSSQLastMonth", "url_type": null, "zip_extract": false}, {"cache_last_updated": null, "cache_url": null, "ckan_url": "https://www.data.qld.gov.au", "created": "2014-06-25T06:46:39.390109", "datastore_active": true, "datastore_contains_all_records_of_source_file": true, "description": "Explanation of the column headings in the dataset. 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