{"help": "https://data.gov.au/data/en/api/3/action/help_show?name=package_show", "success": true, "result": {"archived": false, "author_email": null, "contact_point": "unknown", "creator_user_id": "c2fbbe4a-4ba0-4945-808b-67454605a4cf", "duplicate_score": 2, "geospatial_topic": [], "id": "75a63d63-7684-4d68-b13e-42b76c2bfdb8", "isopen": false, "license_id": "other-open", "license_title": "Other (Open)", "maintainer": null, "maintainer_email": null, "metadata_created": "2025-06-25T20:40:11.501870", "metadata_modified": "2025-06-25T20:40:16.390877", "name": "customer-service-requests-with-digital-channel-information", "notes": "This dataset contains service requests received from external customers. This data is collected through the council's Salesforce system. It contains information about the service type, status, and dates for received and closed. This dataset only contains a subset of the received requests as it is extracted from one of several customer requests systems.", "num_resources": 4, "num_tags": 7, "organization": {"id": "acbeaa01-8aa9-44f0-9964-264c58715216", "name": "city-of-melbourne-victoria-government", "title": "City of Melbourne", "type": "organization", "description": "Melbourne is the capital city of Victoria, and Australia\u2019s second-largest city. It includes the central city as well as Melbourne\u2019s innermost suburbs, each with their own distinctive character, including different businesses, facilities, open spaces, dwellings and communities. ", "image_url": "", "created": "2025-06-26T02:40:52.390586", "is_organization": true, "approval_status": "approved", "state": "active"}, "original_harvest_source": {"site_url": "https://discover.data.vic.gov.au", "href": "https://discover.data.vic.gov.au/dataset/customer-service-requests-with-digital-channel-information", "title": "Victoria Government"}, "original_name": "customer-service-requests-with-digital-channel-information", "owner_org": "acbeaa01-8aa9-44f0-9964-264c58715216", "private": false, "promotion_level": "0", "remote_last_updated": "2024-06-13 08:46:17.665775", "spatial": "Victoria", "state": "active", "temporal_coverage_from": "2017-12-29 00:00:00", "title": "Customer Service Requests (with digital channel information)", "type": "dataset", "unpublished": false, "url": "https://data.melbourne.vic.gov.au/api/v2/catalog/datasets/customer-service-requests-with-digital-channel-information", "version": null, "extras": [{"key": "harvest_object_id", "value": "a324ebc5-47b2-4b29-a046-8c636b5d9ca4"}, {"key": "harvest_source_id", "value": "472e756b-f6f5-44d2-ba46-5438c201e026"}, {"key": "harvest_source_title", "value": "Victoria Government"}], "resources": [{"cache_last_updated": null, "cache_url": null, "ckan_url": "https://discover.data.vic.gov.au", "created": "2024-02-07T21:53:38.474381", "datastore_active": true, "datastore_contains_all_records_of_source_file": true, "format": "CSV", "hash": "d12a98eb0486043380365894ac7e85d8", "id": "0200b7a1-7f30-4d9b-8ab8-e4fa635a01ea", "ignore_hash": false, "last_modified": null, "metadata_modified": "2025-06-25T20:40:11.480286", "mimetype": null, "mimetype_inner": null, "name": "Customer Service Requests (with digital channel information) CSV", "original_url": "https://data.melbourne.vic.gov.au/api/v2/catalog/datasets/customer-service-requests-with-digital-channel-information/exports/csv?delimiter=%2C", "package_id": "75a63d63-7684-4d68-b13e-42b76c2bfdb8", "position": 0, "resource_id": "0200b7a1-7f30-4d9b-8ab8-e4fa635a01ea", "resource_type": null, "set_url_type": false, "size": null, "state": "active", "task_created": "2024-06-13 05:04:59.962218", "url": "https://data.melbourne.vic.gov.au/api/v2/catalog/datasets/customer-service-requests-with-digital-channel-information/exports/csv?delimiter=%2C", "url_type": null, "zip_extract": false}, {"cache_last_updated": null, "cache_url": null, "created": "2024-02-07T21:53:38.474386", "datastore_active": false, "datastore_contains_all_records_of_source_file": false, "format": "JSON", "hash": "", "id": "98568219-0a16-4cdb-a81b-0d136de252fe", "last_modified": null, "metadata_modified": "2025-06-25T20:40:11.482008", "mimetype": null, "mimetype_inner": null, "name": "Customer Service Requests (with digital channel information) JSON", "package_id": "75a63d63-7684-4d68-b13e-42b76c2bfdb8", "position": 1, "resource_type": null, "size": null, "state": "active", "url": "https://data.melbourne.vic.gov.au/api/v2/catalog/datasets/customer-service-requests-with-digital-channel-information/exports/json", "url_type": null, "zip_extract": false}, {"cache_last_updated": null, "cache_url": null, "created": "2024-02-07T21:53:38.474389", "datastore_active": false, "datastore_contains_all_records_of_source_file": false, "format": "KML", "hash": "", "id": "9037907b-a20a-4459-8a3d-2ae95a27c6a5", "last_modified": null, "metadata_modified": "2025-06-25T20:40:11.483925", "mimetype": null, "mimetype_inner": null, "name": "Customer Service Requests (with digital channel information) KML", "package_id": "75a63d63-7684-4d68-b13e-42b76c2bfdb8", "position": 2, "resource_type": null, "size": null, "state": "active", "url": "https://data.melbourne.vic.gov.au/api/v2/catalog/datasets/customer-service-requests-with-digital-channel-information/exports/kml", "url_type": null, "zip_extract": false}, {"cache_last_updated": null, "cache_url": null, "created": "2024-02-07T21:53:38.474391", "datastore_active": false, "datastore_contains_all_records_of_source_file": false, "format": "XLS", "hash": "", "id": "42a292a2-1119-4770-8052-46e89c810d25", "last_modified": null, "metadata_modified": "2025-06-25T20:40:11.485854", "mimetype": null, "mimetype_inner": null, "name": "Customer Service Requests (with digital channel information) XLS", "package_id": "75a63d63-7684-4d68-b13e-42b76c2bfdb8", "position": 3, "resource_type": null, "size": null, "state": "active", "url": "https://data.melbourne.vic.gov.au/api/v2/catalog/datasets/customer-service-requests-with-digital-channel-information/exports/xls", "url_type": null, "zip_extract": false}], "tags": [{"display_name": "accessibility", "id": "f2b41032-0e1b-4e46-9e7a-4dce9e5bef25", "name": "accessibility", "state": "active", "vocabulary_id": null}, {"display_name": "assets", "id": "de33d263-0178-4759-9991-a66f43c82588", "name": "assets", "state": "active", "vocabulary_id": null}, {"display_name": "customer-service-requests", "id": "165191d6-8203-4ee2-88dc-850a6bc9f9d4", "name": "customer-service-requests", "state": "active", "vocabulary_id": null}, {"display_name": "customers", "id": "e79cf904-7a24-42a7-be4e-e16be3448d6c", "name": "customers", "state": "active", "vocabulary_id": null}, {"display_name": "requests", "id": "516dbb8a-a41f-446b-b425-1acc64046210", "name": "requests", "state": "active", "vocabulary_id": null}, {"display_name": "salesforce", "id": "34ca42da-1f1f-40cc-8874-838a8df5e7a6", "name": "salesforce", "state": "active", "vocabulary_id": null}, {"display_name": "work", "id": "48005ae1-9f5e-4e3e-ae52-a97cf8d43673", "name": "work", "state": "active", "vocabulary_id": null}], "groups": [], "relationships_as_subject": [], "relationships_as_object": []}}