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NSW Government websites that conform to accessibility standards
Department of Customer Service
Proportion of key government websites (nsw.gov.au & service.nsw.gov.au) that conform to accessibility standards. -
Trust in NSW Government services
Department of Customer Service
This Performance and Wellbeing Indicator measures customers' level of trust of over 550 government interactions are 'working in their best interests'. -
Effective resolution from a government interaction
Department of Customer Service
Proportion of customers who achieved first time resolution from a government interaction.
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