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Customer Service Centre Locations
Contains locations of Customer Service Centres in the City of Casey. Consisting of two branches, these centres provide a range of services and welcome enquiries from community. -
Customer Service (Team) - Hardwaste Requests
This dataset provides access to staff and contractors where a property has had a hard waste booking requests in the City of Casey. -
Customer Call Types
Pathway is the application used to log each interaction received via the ACC Customer Centre (phone calls, emails, counter visits and web chats). Each interaction is logged by a... -
Customer Interaction Volumes
The Interaction Volumes are determined from our Contact Centre Telephony application - Customer Interaction Centre (CIC). CIC handles and routes all calls, emails, and web chats... -
Customer Calls Categorised
Each interaction is categorised within the Contact Centre Telephony application - Customer Interaction Centre (CIC) at the end of each interaction using what is known as a Wrap-... -
Townsville City Council Call Centre Volumes and Response Rates
Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of... -
Smart-Grid Smart-City Customer Trial Data
Australian Government Department of Climate Change, Energy, the Environment and Water
This data is from the customer trial conducted as part of the Smart Grid Smart City (SGSC) project (2010-2014). It provides one of the few linked sets of customer time of use...
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