From Melbourne Data
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Customer service requests, with resolution time

Created 10/01/2026

Updated 10/01/2026

JSON format icon JSON RDF format icon RDF ISO19115-3 XML

Requests for service logged by members of the public relating to waste, graffiti, parking,

roads and traffic, parks and trees and assets in a public space.

REQUEST_STATUS - The current status of the request. This can be a combination of: CLOSED (completed/resolved), WIP (work in progress), REASSIGNED (This request has been moved to another work unit), NEW (This request has been logged and will be allocated to the appropriate officer), ACTIONED (The work has been assigned to a unit).

DATE_RECEIVED - The date that the customer service request was received.

DATE_COMPLETED - The date that the request was finalized/resolved.

SUBURB - The suburb of the request (confidential requests have been removed). Some suburb values will be blank because they do not have a location assigned.

CATEGORY - The high level category of the request.

SERVICE_DESC - A more detailed description of the request.

DAYS_TO_COMPLETE - Indicates numbers of days between DATE_RECEIVED and DATE_COMPLETED. This does not include time taken when referring to other authorities or waiting for more information from the customer.

Files and APIs

Tags

Additional Info

Field Value
Title Customer service requests, with resolution time
Language English
Licence Creative Commons Attribution 3.0 Australia
Landing Page https://data.gov.au/data/dataset/b540ca19-dee7-496d-821c-c4efcd0f12b7
Remote Last Updated 14/12/2022
Contact Point
City of Melbourne Open Data
opendata@melbourne.vic.gov.au
Reference Period 14/12/2022
Geospatial Coverage Melbourne
Data Portal Melbourne Data

Data Source

This dataset was originally found on Melbourne Data "Customer service requests, with resolution time". Please visit the source to access the original metadata of the dataset:
https://data.melbourne.vic.gov.au/explore/dataset/customer-service-requests-with-resolution-time/