Good Practice in Job Services Australia

This report examines the practices used by providers of Job Services Australia (JSA) employment services to achieve high levels of performance in employment outcomes and high quality services. It does this by examining the relationships between quantifiable provider site characteristics as measured by JSA Star Ratings and Quality Framework measures, and the intrinsic factors that job seekers, employment consultants and employers speak about when describing a “quality service”. This report is provided by Department of Jobs and Small Business (previously Department of Employment).