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Macedon Ranges Shire Councillors
Names and contact details of the Macedon Ranges Shire Councillors -
Customer Interaction Volumes
The Interaction Volumes are determined from our Contact Centre Telephony application - Customer Interaction Centre (CIC). CIC handles and routes all calls, emails, and web chats... -
Customer Calls Categorised
Each interaction is categorised within the Contact Centre Telephony application - Customer Interaction Centre (CIC) at the end of each interaction using what is known as a Wrap-...
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